We’re sorry to see you here, but don’t worry—help is at hand! Whether your sign has gone dim, flickering, or refuses to light up at all, with a bit of patience, we’ll help you get your glow back. Throughout this guide, we’ll walk you through the most common issues and how to troubleshoot them. If, by the end of the six steps, you’re still unable to resolve the problem (which we hope won’t be the case!), step 4 is your safety net—reaching out to our friendly team for assistance. Let’s dive in and get your sign shining bright again!
Step 1: Test the Remote or Dimmer
Before diving into detailed troubleshooting, it’s essential to check if the issue lies with your remote or dimmer. But first, let’s narrow things down by testing the power supply and dimmer connection:
- Unplug Everything: Disconnect all cables, including the dimmer and power supply, from your neon sign.
- Direct Connection Test: Plug the power supply directly into a wall outlet or power source, and connect it directly to your neon sign, bypassing the dimmer.
- If the sign lights up: The issue is likely with your dimmer or remote. Proceed with the remaining steps in Step 1 below.
If the sign doesn’t light up: The problem may be with the power supply. Move to Step 2 to investigate further.
Now, if the direct connection test worked, check your dimmer or remote with the following steps:
- Replace Batteries: Weak or dead batteries can cause the remote to malfunction.
- Reset the Dimmer: If your sign has a dimmer, turn it off and back on again to reset the brightness settings.
- Check the Remote Signal: Ensure the remote is pointing directly at the sign’s receiver, with no obstructions.
Note: Please do not disassemble or unscrew the wires connected to the dimmer! If you’ve already done this, skip to Step 4 for guidance from our support team.
Step 2: Check the Power Supply
If your neon sign didn’t light up during the direct connection test, the power supply may be the source of the problem. Here’s how to check:
- Test the Power Outlet: Confirm the wall outlet or power source is functional by plugging in another device.
- Inspect the Power Adapter: Look for signs of damage such as frayed cords, exposed wires, or burnt marks. Skip to Step 4 to request for a new power supply.
- Check the Indicator Light: The power adapters have an indicator light to show they are working. If the light is off, the adapter may need to be replaced. Skip to Step 4 to request for a new power supply.
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Older Sign?: If your sign isn’t shining as brightly as it used to?
Older Sign?: If your sign isn’t shining as brightly as it used to and it’s been a couple of years since you started using it, the power supply may be losing efficiency. In this case, you might need a new power supply to restore the sign to its original brightness. Please follow Step 4 to contact our support team and include a video showing the following: Your sign when it’s unplugged, the sign being plugged in the sign’s behavior after being reconnected. This will help our team quickly diagnose the issue and recommend a compatible replacement power supply.
Step 3: Look for Physical Damage
LED neon signs are designed for durability, but accidents can happen. Carefully inspect the sign for:
- Broken or Bent Tubing: Look for cracks, bends, or breaks in the LED strips or acrylic backing.
- Damaged Wires: Check for frayed or disconnected wires, as these can interrupt the power flow.
- Burnt Spots: Discoloured areas on the LED strips may indicate overheating or a short circuit.
If you notice physical damage, skip to Step 4 to contact us for professional assistance or replacement parts.
Step 4: Contact Nightglow Studio for Support
If you’ve tested all these steps and your sign still isn’t working, don’t worry—we’re here to help! Email us at hello@nightglowstudio.com with the following information:
- A description of the problem
- Photos or videos of the issue
- Approximate date of purchase and emailed used during purchase
Our team will promptly assist you in troubleshooting further or arranging professional repairs to get your sign shining bright again.
About Us
Nightglow Studio is a local Vancouver LED neon sign business that makes neon lights for any business setting, wedding neon signs, or any phrases you can think of! Our goal is to bring back the old days where Vancouver was known for its neon signs in the city and make Raincouver a brighter and more vibrant place.
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