Custom Neon Signs Canada | FAQ & Buying Guide | Nightglow Nightglow Studio

Custom Neon Signs Canada | FAQ & Buying Guide | Nightglow

Shopping for a custom neon sign in Canada but not sure where to start? You’re in the right place. At Nightglow Studio, we design handcrafted LED neon signs for homes, storefronts, weddings, events, and businesses across the country. Whether you’re wondering about pricing, installation, outdoor options, or how the customization process works, this FAQ guide covers everything you need to know before ordering your sign.

Let’s help you bring your ideas to life with a vibrant, durable, and fully personalized LED neon signβ€”made for Canadians.

Back to blog

Nightglow studio guide

πŸ› οΈ Installation & Setup FAQs

How do I install my neon sign?

  • Stand off screws mounted to walls, we include standoff screws Β 
  • Hang them with hanging wires (hanging wires can be requested)
  • Use command strips

Do you include the mounting accessories?

We include stand off screws in all of our packages, hanging wires can be requested

Can I hang my sign on drywall or brick?

Yes. We include drywall anchors. For brick, you’ll need a masonry drill.

Is professional installation required?

Not at all, installation is fairly simple and can be done by yourself but if you need a helping hand we have established partnerships with trusted professionals who specialize in indoor sign installations. If you're in the greater Vancouver area, their fees range from $70 to $250, depending on the complexity of the installation. Please note that there is an upfront deposit of $70 required.

If you would like to explore installation services further, please feel free to contact Alex at (778)-316-8890. When reaching out, let him know that you were referred by Nightglow Studios. Alex will be happy to provide you with the assistance you need.

Should you have any more questions or require additional support, don't hesitate to reach out.

Can I plug my neon sign into a regular wall outlet?

Yup! You can plug your sign into a regular wall outlet and if it’s one of our LED-neon signs, it comes with a transformer/power supply that converts standard outlet voltage (120 V in Canada) down to whatever the sign needs (often 12–24 V) for safe operation.

How do I mount a neon sign outdoors?

Depending on the surface, you may need a professional for a secure outdoor setup.

Can I mount the sign on a backdrop or flower wall for events?

Yes. You can hang it using the included wire or zip ties.

How do I use the dimmer remote?

Use the buttons to adjust brightness or choose from flashing modes.

Nightglow studio guide

🎨 Design & Customization FAQs

How do I order a custom neon sign?

Start designing! Upload your image or text, choose colors and size, and we’ll handle the rest.

Can you turn my logo or handwriting into a neon sign?

Yes we can trace anything you send us! You’re the creative one here

What fonts and colors can I choose from?

We can trace any fonts or design you have. Colours are available here

Can I see a mock-up before production?

Yes we always send you a final mock up for your approval before production

What sizes can you make?

We can make any size you like, however for bigger sizes over 1.5m long, it might be split into separate pieces of acrylic to be pieced together. Rest assured all our joints we make it seamless so you wont be able to tell

Can you match a specific brand color?

We can UV-print your logo or color on acrylic for perfect brand matching

Do you make multicolor or RGB signs?

Yes we do, RGB signs cost typically 10% more than regular single coloured signs

Can I add animations or flashing effects?

We can program the lighting sequence! Please send us an example video and we’ll customize the light pattern for you

Can you replicate an existing design?

Yes. Send a clear, front-facing photo, and we’ll recreate it accurately.

Nightglow studio guide

πŸ’° Pricing, Shipping & Warranty FAQs

What affects the price?

Size, length of neon tubing, and level of detail.

How long does production take?

You will get your sign in hand within 10–14 days after payment.

Do you ship across Canada?

Yes, and worldwide β€” with free shipping!

Do you offer rush orders?

Yes. Rush service delivers in 5–7 days (extra rush fee applies)

What’s your warranty?

2-year warranty covering manufacturing defects and shipping damage.

What if my sign arrives damaged?

We’ll send a replacement free of charge.

Do you offer repairs?

We repair only signs made by Nightglow Studio. We don’t repair neon signs that are not made by us, simply because we aren’t familiar with other vendors’ craftsmanship

How much is shipping?

Always free β€” anywhere in the world!

Nightglow studio guide

πŸŽ‰ Events & Business Use FAQs

Do you rent neon signs for events?

Yes! Browse our event rentals

Can you make business or storefront signs?

Absolutely! Send your logo for a free quote within 24 hours.

Are outdoor signs waterproof?

Yes. Our IP65-rated signs work perfectly for outdoor events

Can I reuse my event sign at home?

Yes β€” many customers do!

Can you make large outdoor signage?

Yes. Large pieces are made in sections and join together seamlessly.

What are popular wedding sign phrases?

β€œThe LastName's”, β€œBetter Together”, β€œCrazy in Love”, or anything personal to you.

Do I get a tax invoice?

Yes. Every order includes an invoice.

Nightglow studio guide

🌱 Sustainability & Safety FAQs

Are LED neon signs eco-friendly?

Yes. They use less power and last longer than glass neon.

Do they contain glass or gas?

No. Only silicone tubing, LEDs, and acrylic.

How much electricity do they use?

About the same as a laptop charger β€” very low power.

Are they safe for kids and pets?

Yes. Low voltage and cool to the touch.

Are your products certified for Canada?

Yes. All signs are CSA, UL, CE, and RoHS certified.

Nightglow studio guide

πŸ“¦ Aftercare & Troubleshooting FAQs

My sign isn’t turning on β€” what should I do?

Β Visit our troubleshooting page for quick fixes.

My remote isn’t working β€” how do I reset it?

Check the battery first. Then follow our reset guide here.

Can I replace the power adapter/power supply?

Yes. Order a replacement adapter here.

What if part of the sign goes dim or flickers?

If dim, the LEDs may need replacing. If flickering, you might need a new dimmer or adapter. See our troubleshooting guide.

How do I store my sign?

Pack it securely, avoid moisture, and store in a cool, dry place.

Nightglow studio guide

🧾 About Nightglow Studio

Where is Nightglow Studio based?

We’re based in Vancouver, BC, with local and international workshops to meet demand.

Do you make signs in Canada?

Most are handcrafted in Vancouver. When we’re over capacity, our trusted overseas partners help us produce β€” same materials, same quality.

What makes Nightglow different?

We use premium integrated LED neon tubing for smoother light and longer life. No cheap split tubes here.

Which brands have you worked with?

Global Brands: Netflix, HBO, Redbull, Fairmont, Maybelline, Baskin Robbins, Paramount, Yamaha, Hilton, Best WesternΒ 

Canadian Brands: DailyHive, RBC, KPMG, Coors Light, Tim Hortons, Sobeys

Local Brands: Vancouver Whitecaps, BC Lions, Vancouver is Awesome, Oxygen Yoga, Burb, UBC, BCIT

How can I contact you?

Email us anytime at hello@nightglowstudio.com

Where can I follow you?

Instagram | TikTok – see our latest custom signs and projects.

Do you work with designers or event planners?

Yes! Email us to collaborate or request a project quote.

In conclusion...

Custom LED neon signs are one of the most versatile and impactful ways to brighten any spaceβ€”whether it’s your home, storefront, wedding backdrop, or event setup. At Nightglow Studio, we take pride in helping Canadians bring their ideas to life with high-quality materials, fast shipping, and fully personalized designs.

If you still have questions or need help deciding what type of sign is right for you, we’re always here to support you. Feel free to message us anytime through our Contact Page and our team will get back to you as soon as possible.

About Us

Nightglow StudioΒ is a Canadian LED neon sign business that makes neon lights for any business setting, wedding neon signs, or any phrases you can think of! Our goal is to bring back the old days where Canada was known for its neon signs in the city and make our cities a brighter and more vibrant place.

Design aΒ Custom Neon Signs or explore our Collection Piece

Custom Neon SignCollection Pieces